Shipping & Returns

National and international orders
We work with SEUR express shipping service that is part of the DPD Group committed to sustainable delivery. Their smart urban delivery with zero- and low-emission vehicles, carbon neutral commitment and air quality measurement program all focus on a direct, positive impact on the environment and people.

Your online orders are processed within 24 hours. Once your package is sent, you will receive an email with a tracking number. With this number, you can track the order at any moment on the courier’s website. In case you don’t receive this email in your inbox, please check your spam folder. If it’s still not there, contact us at info@theshash.com

You can expect your purchased items to be delivered within 3-5 working days after receiving your order confirmation.

Madrid delivery
In the city of Madrid, we use 100% sustainable means of delivery offered by KOIKI company. Their delivery service network has both positive social and environmental impact. The company creates job opportunities for people in vulnerable situations while caring for the planet at the same time.
Your packages shipped with KOIKI will be delivered on foot, by bike or in electric vehicles.

Returns
As a young and small company we are not able at the moment to handle return or exchange
requests. A size guide is available for each model; please consult it before placing your order.

Restock
If an item that caught your eye is sold out, you can sign up for a back in stock email about your size
being available again. We will let you know if the product will be restocked and by when.

Contact
If you have any questions, concerns, or comments about our shipping policy you may contact us by email at >>info@theshash.com